Information Overload Is a Human Factors Problem

Contends that when safety systems fail the cause is usually human, not technological: beyond a certain point additional data degrades decision-making through freezing, attention narrowing and false confidence. Uses Eastern Air Lines 401 as the archetype of a crew fixating on one cue. Prescribes triage and clear green/amber/red categorisation so the primary message is obvious immediately — the right alert, to the right person, at the right moment.